Years of business, experience, and
expertise with China
expertise with China
Guarantees - our top priority
We don’t like to make many promises. We simply provide reliable guarantees, so no other promises are needed. Explained with 🐼 pandas
We work only with reliable factories in China
We search for and verify every supplier for trustworthiness
We securely process payments within China’s legal framework
Safe contract-based payment through our Chinese company
We know the nuances and hundreds of ways to inspect products
Manual inspections with photo and video reports provided
We care about the reliability of product packaging
We pack carefully and provide advice on proper loading and packaging
We achieve 100% protection of your shipment batch
We insure every shipment and deliver only via verified routes
and therefore
Logistics and Cargo Insurance
We always recommend insuring your cargo during delivery, working only with trusted transport companies, and shipping goods via optimal delivery routes
Packaging and Loading Care
We ensure the reliability of packaging and the correctness of loading cargo into containers
with care for your cargo
Trust, but Verify
We always advise inspecting the shipment batch, even if it was produced at a factory 1000 km away from our warehouse (we send an inspector to the factory for verification)
Payment Security
Make payments for goods, services, and logistics safely under contract terms
Reliable Counterparty
Work only with reliable and verified Chinese partners, purchase products without replicas, copies, and with reasonable price-quality ratio
and if that’s not enough, then
we always inspect
insist
advise
Can you explain it without the 🐼 pandas?
Certainly, here’s the explanation
We stand behind your goods with our reputation and finances. We control quality, safety, compliance with the technical specifications and photos.
You will receive exactly what you ordered, with no surprises.
You will receive exactly what you ordered, with no surprises.
We take care of everything:
- We search and connect directly with Chinese factories, verifying their reputation and reliability.
- We communicate with suppliers ourselves directly in Chinese, relying on our many years of experience and knowledge of cultural nuances. This allows us to secure the most advantageous deal terms.
- We safely process payments within China’s jurisdiction by signing contracts between the factory and our Chinese company, enabling swift resolution of issues such as defects, non-delivery, wrong assortments, or substandard quality.
- We purchase product samples from several manufacturers at once and test them at our warehouse (sending them to you if needed).
- We analyze quality and select the best option for ordering or producing the entire batch.
- We manage all production processes for client-branded goods: from deal conclusion and deposit payment to inspection of the full batch by an on-site inspector, followed by packaging, loading, and logistics.
- We consolidate and carefully store your cargo at our warehouse in China.
- We thoroughly check product functionality and completeness, replacing defective units before shipment to save your money and time.
- We pack cargo securely and compactly, providing recommendations on proper loading of wholesale batches.
- We deliver to you and handle turnkey customs clearance.
Lead Times
1. The lead time for order fulfillment of products from the company’s website in China is from 3 to 30 days after payment receipt. This includes negotiations with the manufacturer, placing the order, delivery within China to the warehouse, product inspection and packaging, and handover to the transport company.
2. The lead time for consolidated orders from the company’s website is 15-40 days after payment receipt. The goods may be shipped in several batches (2-3 packages).
3. The replacement period for defective products before shipment from China is 5-20 days. This period is not fully controlled by the company and may be affected by external factors such as delivery within China (to and from), quarantine restrictions, and national holidays in China.
4. The company’s warranty period for defects is 14 days from the moment the client receives the goods. Claims submitted after this period will not be accepted.
5. To reduce order lead times, the company reserves the right to replace up to 30% of the colors of a specific product in the order with other colors, notifying the client afterward.
2. The lead time for consolidated orders from the company’s website is 15-40 days after payment receipt. The goods may be shipped in several batches (2-3 packages).
3. The replacement period for defective products before shipment from China is 5-20 days. This period is not fully controlled by the company and may be affected by external factors such as delivery within China (to and from), quarantine restrictions, and national holidays in China.
4. The company’s warranty period for defects is 14 days from the moment the client receives the goods. Claims submitted after this period will not be accepted.
5. To reduce order lead times, the company reserves the right to replace up to 30% of the colors of a specific product in the order with other colors, notifying the client afterward.
Liability Limitations
6. The company is not responsible for the results or effectiveness of third-party Transport Companies (hereinafter referred to as TC). The transport company is a separate party to the transaction and an independent company. After registering a client code, the Customer becomes a client of the TC and communicates directly with TC representatives regarding delivery. The TC is responsible for any changes in delivery times and transportation tariffs.
7. The company is not responsible for:
7. The company is not responsible for:
- the success of product sales, retail price changes, shifts in customer preferences, or any other factors not directly and solely dependent on the company;
- the integrity of th16e cargo if the client does not follow our or the TC’s recommendations regarding product packaging and/or does not insure the goods;
- shortages found after the client has received the goods at the TC’s warehouse. The client is obliged to verify the product code, weight, and absence of external packaging damage before accepting the goods. In case of weight shortage or damage, an official report must be drawn up, the TC representative notified, photo and video evidence documented, and the goods must not be accepted.
- partial damage to individual product packaging (paper, cardboard, plastic boxes, etc.) during TC transportation. The company recommends considering packaging in wooden crate frames or purchasing spare packaging from the manufacturer amounting to 10-20% of the batch quantity.
- accuracy of Chinese language translations in electronic products, as well as applications used to support electronic products, and any changes in these applications.
8. Termination of the transaction before shipment from China is possible only due to the company’s inability to fully or partially fulfill its obligations (e.g., product unavailability, extended lead times). If the client cancels the transaction for reasons beyond the company’s control, the company reserves the right to retain 10% of the order value as a penalty. Orders for production of products with custom designs, logos, or any modifications are non-cancellable and non-refundable in full.
Warranty Limitations
9. The company does not extend warranty obligations to minor defects in products priced under $10/unit that can be fixed independently, namely:
- rare loose threads, slight seam separations, washable minor stains on textiles;
- stiff zippers in wallets, purses, bags, backpacks of any kind;
- minor damage to external product packaging;
and others.
10. The company limits warranty obligations on breakage of individual parts of children’s toys composed of multiple elements, guaranteeing compensation relative to the total number of damaged parts, not the total number of sets.
11. The company does not cover any quartz or mechanical wristwatches of any brands under warranty.
12. The company excludes warranty coverage for physical damage to product coatings incurred during delivery. This includes Soft-touch, Soft-Feel, and other elastic coatings that may be damaged inside their own packaging due to friction, shaking, or vibration.
13. The company does not cover warranty for electronic product functions that depend on local cellular network operators, including poor GSM signal reception quality; low location accuracy via LBS, GPRS channels; unstable data exchange between devices over GPRS.
14. The company excludes warranty for products supplied in factory packaging that cannot be opened without breaking the seal (e.g., items sealed in blister packs, boxes wrapped in film, etc.) unless the client provides written consent documented in business correspondence for opening the packaging.
15. The company does not cover warranty for cosmetic products, including scent, color variations, shades, or discrepancies between expected and actual effects.
16. The company excludes warranty for products with built-in lighting elements (lamps, LED indicators, etc.), including brightness, intensity, or differences in lighting between two identical products.
17. The company excludes warranty for audio products, including sound quality of headphones, speakers, and Bluetooth connection stability.
18. The company excludes warranty for internal failures in children’s toys with electronic components detected later than 3 days after receiving the product.
19. The company reserves the right to individually limit its liability and warranty obligations for specific products after agreement with the client documented in business correspondence.
10. The company limits warranty obligations on breakage of individual parts of children’s toys composed of multiple elements, guaranteeing compensation relative to the total number of damaged parts, not the total number of sets.
11. The company does not cover any quartz or mechanical wristwatches of any brands under warranty.
12. The company excludes warranty coverage for physical damage to product coatings incurred during delivery. This includes Soft-touch, Soft-Feel, and other elastic coatings that may be damaged inside their own packaging due to friction, shaking, or vibration.
13. The company does not cover warranty for electronic product functions that depend on local cellular network operators, including poor GSM signal reception quality; low location accuracy via LBS, GPRS channels; unstable data exchange between devices over GPRS.
14. The company excludes warranty for products supplied in factory packaging that cannot be opened without breaking the seal (e.g., items sealed in blister packs, boxes wrapped in film, etc.) unless the client provides written consent documented in business correspondence for opening the packaging.
15. The company does not cover warranty for cosmetic products, including scent, color variations, shades, or discrepancies between expected and actual effects.
16. The company excludes warranty for products with built-in lighting elements (lamps, LED indicators, etc.), including brightness, intensity, or differences in lighting between two identical products.
17. The company excludes warranty for audio products, including sound quality of headphones, speakers, and Bluetooth connection stability.
18. The company excludes warranty for internal failures in children’s toys with electronic components detected later than 3 days after receiving the product.
19. The company reserves the right to individually limit its liability and warranty obligations for specific products after agreement with the client documented in business correspondence.
Defect Compensation Procedure
20. The company supports dispute claims only regarding defects found within 14 days after the actual receipt of the goods. All disputes are resolved through negotiations with maximum client cooperation during investigation and return of defective goods. A dispute is considered open after the client fully completes the form on the website via this link.
21. Grounds for opening a defect compensation dispute include the client providing a complete and accurate description of the defect’s nature and quantity, along with photo and video evidence, and any other data necessary to clarify the situation. If needed, the company may request sending test samples or the entire defective batch to the local representative office at the company’s expense for investigation. The company chooses the transport company for delivery. If the client sends goods at their discretion without the company’s consent, all transport costs are borne by the client.
22. The company does not consider disputes related to product characteristics or functions or their absence if based on sources other than those specified in the technical assignment for purchase or production agreed upon during the deal.
23. The company guarantees compensation for delivery costs only if the defect quantity reaches 35% or more of the product quantity in the current shipment. Delivery costs are compensated according to the tariff chosen for the current batch but not exceeding $5/kg. If customs duties are paid separately by the client upon receipt, the company does not reimburse those costs.
21. Grounds for opening a defect compensation dispute include the client providing a complete and accurate description of the defect’s nature and quantity, along with photo and video evidence, and any other data necessary to clarify the situation. If needed, the company may request sending test samples or the entire defective batch to the local representative office at the company’s expense for investigation. The company chooses the transport company for delivery. If the client sends goods at their discretion without the company’s consent, all transport costs are borne by the client.
22. The company does not consider disputes related to product characteristics or functions or their absence if based on sources other than those specified in the technical assignment for purchase or production agreed upon during the deal.
23. The company guarantees compensation for delivery costs only if the defect quantity reaches 35% or more of the product quantity in the current shipment. Delivery costs are compensated according to the tariff chosen for the current batch but not exceeding $5/kg. If customs duties are paid separately by the client upon receipt, the company does not reimburse those costs.
Methods of Defect Compensation by the Company
24. The method of defect compensation is determined through negotiations, documented in business correspondence, and is not subject to further changes. The company reserves the priority right to decide.
- replacement with the same product in the next shipment – applicable for any defect quantity in the batch;
- full or partial financial reimbursement within 7 business days or an equivalent discount on the company’s products and services – applicable for defect quantities up to 15% of the total product quantity in the batch;
- on-site product repair, free shipment of repair parts – applicable for any defect quantity in the batch.
25. Types of defects and compensation methods:
- Partial external defect – partial external damage to the product or packaging that prevents it from being sold as new. Compensated by 30% of the purchase cost or by sending necessary spare parts at the company’s expense.
- Complete external defect – damage to the product or packaging making it impossible to sell in any form. Compensated by 100% of the purchase cost.
- Partial functional defect – part of the batch has non-working functions or broken parts preventing full operation. Compensation is provided by sending repair parts or paying for on-site repair by the company, provided the client fully cooperates.
- Complete functional defect – product is completely non-functional, broken, damaged beyond repair or resale. Compensated by 100% of the purchase cost.
- Mis-sort – product of a different color, size, or type exceeding 30% of the batch. Compensated by 20% of the purchase cost.
26. Any additional circumstances, especially those involving material costs not covered in the above warranty and terms, are resolved solely at the company’s discretion.